Transform How Customers Feel about your brand and services
Transform How Customers Feel about your brand and services
Transform How Customers Feel about your brand and services
Transform How Customers Feel about your brand and services
Deliver experiences that resonate, build loyalty, and grow your business.
Deliver experiences that resonate, build loyalty, and grow your business.
Deliver experiences that resonate, build loyalty, and grow your business.
Deliver experiences that resonate, build loyalty, and grow your business.
Could Better Customer Insights Be Your Competitive Advantage?
For Every Business – On Main Street or Online – Experience is a Differentiator
For Every Business – On Main Street or Online – Experience is a Differentiator
For Every Business – On Main Street or Online – Experience is a Differentiator
For Every Business – On Main Street or Online – Experience is a Differentiator
Confusing interfaces or cumbersome processes can cost you customers
Overlooked customer needs make it easier for them to go elsewhere
Confusing interfaces or cumbersome processes can cost you customers
Overlooked customer needs make it easier for them to go elsewhere
Confusing interfaces or cumbersome processes can cost you customers
Overlooked customer needs make it easier for them to go elsewhere
Confusing interfaces or cumbersome processes can cost you customers
Overlooked customer needs make it easier for them to go elsewhere
Whether you're developing a digital product or a service-based business, poor experience design leads to:
Whether you're developing a digital product or a service-based business, poor experience design leads to:
Whether you're developing a digital product or a service-based business, poor experience design leads to:
Whether you're developing a digital product or a service-based business, poor experience design leads to:
• Lost revenue and repeat business
• High customer churn
• Bad reviews and missed referrals
• Lost revenue and repeat business
• High customer churn
• Bad reviews and missed referrals
• Lost revenue and repeat business
• High customer churn
• Bad reviews and missed referrals
• Lost revenue and repeat business
• High customer churn
• Bad reviews and missed referrals
Make Smarter Decisions with Insight-Led Strategy and Design
I use research-driven, experience-focused methods to help businesses:
Hi, I'm Kim.
I’m a strategist who helps businesses make their digital and service experiences better for customers—and better for business. With deep expertise in user research, experience audits, and journey-based strategy, I specialize in turning real customer insights into clear, actionable improvements that drive loyalty and growth.
Hi, I'm Kim.
I’m a strategist who helps businesses make their digital and service experiences better for customers—and better for business. With deep expertise in user research, experience audits, and journey-based strategy, I specialize in turning real customer insights into clear, actionable improvements that drive loyalty and growth.
Hi, I'm Kim.
I’m a strategist who helps businesses make their digital and service experiences better for customers—and better for business.
With deep expertise in user research, experience audits, and journey-based strategy, I specialize in turning real customer insights into clear, actionable improvements that drive loyalty and growth.
I’m a strategist who helps businesses make their digital and service experiences better for customers—and better for business.
With deep expertise in user research, experience audits, and journey-based strategy, I specialize in turning real customer insights into clear, actionable improvements that drive loyalty and growth.
I’m a strategist who helps businesses make their digital and service experiences better for customers—and better for business.
With deep expertise in user research, experience audits, and journey-based strategy, I specialize in turning real customer insights into clear, actionable improvements that drive loyalty and growth.
Tailored solutions addressing your biggest challenges
Tailored solutions addressing your biggest challenges
Experience Problems That Might Be Costing You:
• Customers leaving without buying or booking
• High cost to serve, too many support calls
• Negative reviews or lackluster word-of-mouth
• Stagnating revenue despite traffic or leads
• Difficulty standing out in a crowded market
Tailored solutions addressing your biggest challenges
Tailored solutions addressing your biggest challenges
Tailored solutions addressing your biggest challenges
I help businesses identify the root cause behind common business problems by examining their value proposition and deliverability from the customer’s perspective.
I help businesses identify the root cause behind common business problems by examining their value proposition and deliverability from the customer’s perspective.
• High customer turnover
• Poor reviews and brand perception
• Stagnating sales and revenue
• High cost to serve
• Remaining competitive in the maket
Services
Services
