Civic & Social Impact

Human-centered design isn't just for digital products and business services— it's essential to shaping public systems that work for real people.

I partner with research institutes, nonprofits, government agencies, and mission-driven organizations to apply ethnographic research, systems thinking, and design thinking to create human-centered strategies for challenges in:

• Health and social services

• Civic systems and services

• Policy and government programs

• Philanthropic systems and community programs

How I Can Help

Whether it's surfacing lived experience, mapping human journeys through complex systems, or facilitating cross-stakeholder alignment — I help bring clarity, empathy, and strategy to work that matters through:

• Community and stakeholder research

• Visualizing journeys through public services and social systems

• Analyzing program failures and friction points

• Designing improved systems for effectiveness, efficiency, and better outcomes for those you serve

• Driving change through vision, strategy, alignment, and transformational roadmaps